Frequently asked questions - hire
Where are you located?
We are based in Torbay, South Devon, We cover the whole of the South West and beyond – please include your event location when enquiring with us. There is a small mileage charge applicable when we have to travel.
Is All Floral Insured?
Yes, we are a fully insured business with public liability insurance. Should any venue wish to see a copy of insurance please contact us for a copy. Our team are also highly trained in health and safety at all types of events meaning all items will be set up in the safest method possible.
What sizes are your flowerwalls?
Our flowerwalls are available in standard size; 2.4m x 2.4m or larger 2.4m x 3.2m. Our floral drape walls are available in 2.4m wide or 4.8m wide.
Do you set up the items hired?
Yes – as well as a hire service we can provide a full styling service. All items hired will be set up in the desired location within your event venue and collected after the event has finished. The only item that we may not set up is the donutwall depending on your preferred time of service.
Once your items are set up can they be moved?
No, not without prior approval from our team. Moving our items, particularly the flowerwalls can cause damage to them.
Can your items be used outdoors?
Selected items can be used outdoors. However our Flowerwalls cannot be, this is because they can easily become damaged in severe weather and are not easily moved to an indoor location.
What payment methods do you accept?
We accept payments via Paypal and BACS transfer. You are able to pay by card via Paypal and we accept card payments at all major wedding and event exhibitions.
How much deposit do you require?
Our deposits vary on the items hired. Deposits start from £50 for one item hired.
When would my balance be due?
Balance payments are due 28 days prior to your event date.
Frequently asked questions - purchase
How do I purchase my own flowerwall?
Once you have selected your preferred flowerwall design, please contact us via the website with your choice of flowerwall and number of panels required. We will then send you an invoice for payment. Payment can be made via BACS or Paypal.
How big are the flowerwall panels?
All flowerwall panels are 40cm x 60cm in size. You will require 24 panels to create a flowerwall that is 2.4m x 2.4m.
What is the production time of a flowerwall?
All our flowerwalls are handmade to order and take approximately 4-5 weeks to be produced. If it is anticipated that delivery will take longer you will be advised at the time of production. Bespoke designs can take up to 8 weeks to be designed and produced. Please bare this is mind if you have an event date pending.
What is the delivery time for a flowerwall?
Once your flowerwall has been handmade to our high standards, we aim to have it delivered to you within 7-14 working days if being delivered to mainland UK. Delivery times may vary fr alternative locations.
Do you offer refunds?
No, all our walls are made to order therefore non-refundable. We strongly recommend that you consider your purchase greatly before committing to purchase. You are able to order one panel prior to ordering a large amount of panels.